We've Built a New Digital Banking Experience

Our new online banking and mobile app are now available! We appreciate your patience and understanding as we put the finishing touches on our new platform.

With our new Digital Banking experience, we've taken our suite of services to the next level. Our feature enhancements make your banking experience smoother and gives consistency across all your devices for both online and mobile platforms—with great tools and features.

What's new?

• New Dashboard to view all your Tower accounts, recent transactions, and upcoming account activity.
• Enhanced personal financial management tools—including options to view spending trends and set up savings goals.
• Enhanced card management services and alerts for both your Tower credit and debit cards.

What changed?

• With our new enhanced account alerts and controls, you'll need to set up your alerts and controls again. Many new options are available!
• Secure forms are now located in one easy-to-use location. In online banking, go to Forms in the top navigation bar. In the mobile app, select More, then Forms.
• Budgeting through Money Management has been replaced by new financial management tools that will give you a more complete picture of your finances. Connect your account data from other financial institutions to enable summary displays so you can achieve your savings goals and analyze spending.

What stayed the same?

• Your deposit and loan transaction history.
• Any future-dated or reoccurring transfers.
• Any automatic, recurring loan payments.
• Your bill payment profile including:
  • Payee Information
  • Future Dated Payments
  • Recurring/AutoPay Bill Payments
  • E-Bills
• Your Zelle^® user profile, including your previous list of contacts.
• eStatements, if you are already enrolled.

On your first time logging in

Existing Digital Banking users will not need to re-enroll. Simply enter your current Digital Banking username and password. You will receive a prompt to reset your password.

Feel free to keep your current password as long as it meets system requirements, as we may require stronger password complexity to keep your personal information safe.

When you log in for the first time in the new system, you will be prompted to receive a Multi-Factor Authentication (MFA) code to one of your contact phone numbers listed on your account.

IMPORTANT: As part of authentication, you will need to enter your Social Security number when logging into the new Digital Banking platform.

Make sure you're using the latest app

If you're new to Digital Banking, our new mobile app is available for all mobile devices.

If you're already using our mobile app, make sure you have the latest version:

• If you're an Apple user, you will simply need to update the app after conversion. If auto app update is enabled, the app will automatically download when available.
• If you're an Android user, you will need to delete the old app and download our new app from Google Play.

Click either of the icons below to install our latest app version. Once installed, follow the same steps mentioned above to log in.

Need help?

Contact us to receive immediate assistance from a Tower team member.

As always, it's good practice to review all your account transactions in Digital Banking to make sure there are no unauthorized transactions. Call us at 866-56-TOWER if you suspect any unusual activity.