Financial Wellness
3D Secure One-Time Passcode
We are committed to continuously improving the security of your online transactions. Starting January 13, 2025, we will implement a system which sends one-time passcodes to you via text message or email for online transactions that require additional verification. These codes will be accompanied by detailed information to assist you in confirming your purchase.
Please ensure we have your most recent contact information on file. Passcodes will be sent to the individual cardholder executing the transaction for debit card accounts. For credit card accounts with a joint cardholder or authorized user, one-time passcodes will be sent to the primary cardholder.
We encourage members to become familiar with the new one-time passcode experiences below.
Please ensure we have your most recent contact information on file. Passcodes will be sent to the individual cardholder executing the transaction for debit card accounts. For credit card accounts with a joint cardholder or authorized user, one-time passcodes will be sent to the primary cardholder.
We encourage members to become familiar with the new one-time passcode experiences below.
Example of cardholder challenge screen:
Sample One-time Passcode sent by email from [email protected]:
Sample One-time Passcode sent by text:
This change is part of our efforts to better protect your transactions. As a reminder, one-time passcodes are personal and unique to your online transaction. Never share it with anyone who asks for the code via call, email or text.
Tower will never ask you to share a one-time passcode with us, or to share any other personal information.
We appreciate your cooperation as we work to improve your security and transaction experience.
Tower will never ask you to share a one-time passcode with us, or to share any other personal information.
We appreciate your cooperation as we work to improve your security and transaction experience.
