Meet Tori—Your New Virtual Assistant
Welcome to a world full of help. I'm Tori, your round-the-clock assistant.
Hi there, I'm Tori. You can rely on me to chat about your finances.
Easy 24/7 Access
Find answers and information in Digital Banking, in our app, and when you call.
Convenient Chat Dialogue
I can engage you in a wide range of topics, simple and complex.
Get Things Done
Find what you need, faster and to the point.
Let's chat away!
These are some of the types of requests I can help you with about your Digital Banking account. Need to find out how to…
- Update contact information
- Find an account number
- Set card controls and alerts
- Transfer money
- Apply for a loan
- And, much more
When you call, ask questions such as:
- Where are branch and ATM locations?
- What is Tower's routing number?
- What are Tower's hours?
How to meet me? Just click on my icon.
- On our website or when using Digital Banking (in the bottom right corner)
- When using our app (in the More Menu, under Contact Us)
- When calling the Member Service Center, interact using your voice. Or continue to use a touch-tone keypad.
I'm here all the time
As an alternative to visiting a branch or calling Tower, chat with me—anytime, day or night. I can be a real time saver!
More than an just an answer—a full dialogue
You decide how you'd like to interact with me. Ask for and receive the information you need right away. Or quickly get details you're frantically looking for.
Don't have our app?
That's a shame, as our app is super-handy. If you choose to do your banking on the desktop, I can help you there, too.
Download our app from the App Store or Google Play.
Can Tori connect me to a live Tower team member?
Of course! Within Digital Banking, Tori can start a secure live chat with a Tower representative during normal business hours. Or, when calling the Member Service Center, Tori can connect you with a Tower representative.
How does Tori learn and improve?
Tori learns from conversations with you and other Tower members. A dedicated Tower team is also continually working to expand the capabilities offered.
Is Tori secure and private?
Yes! Your interactions with Tori are protected by the same advanced privacy and security features in Digital Banking and our app.
