Stay in the Know—Update Your Contact Info

Have you moved recently or changed phone numbers? It's important that we have your most up-to-date contact information so we can communicate with you about your Tower accounts and other essential credit union news. 

Six reasons why you should update your information

Improve Security. We're committed to reviewing your accounts for any potential fraudulent behavior. For example, if we notice transactions on your debit or credit card that are outside of your usual spending patterns, we may block the card and follow up with a phone call to determine if fraud has occurred.

If your phone number is not current, we can't inform you of potential identity theft. Plus, you'll be inconvenienced having your card blocked without knowing why.

Account Alerts. When you activate alerts in Digital Banking, you receive personalized notifications to your mobile device or email. These notifications can help protect your account from overdrafts, remind you of payment dates, and track account activity.

Reduce fraud on your accounts. Correct contact information means fraud alert messages will reach you, and important documents (such as monthly statements or tax information) won't be mailed to an old address and end up in the wrong hands.

Better manage your account. In order to receive notices about overdrafts, legal updates, or payment reminders in a timely manner, we need to have a working phone number or email address on file.

Help your loved ones. Keeping your beneficiary information current means that your loved ones will be able to gain access to the funds from your account if something happens to you. It also ensures that your information isn't sent to the wrong person, such as an ex-spouse who is still listed on your account.

Avoid escheatment. If you have money in an account that you completely forget about, those funds could eventually be turned over to the state if you can't be reached. This process is known as escheatment. Updating your information could help to avoid escheatment.

Verify your information

Often, people continue to receive some form of personal banking communication and may not realize their contact information is out of date. For instance, you might receive a statement by email but are unaware that the address on file is from your last apartment.

We make it easy for you to update account information with us. You pick the option that works best for you.

• Log in to online banking at towerfcu.org and go to My Profile. 
• Log in to our App. Tap More, go to Settings (gear icon in upper right corner), then My Profile.
• Visit towerfcu.org/forms and select Change of Address under Account Management. (There may be up to a 7-day wait for the actual change.) 
• Stop in to a branch and talk with one of our Member Service Representatives.
• Call our Member Service Center at 301-497-7000 or 866-56-TOWER

Review your information and update as needed

While your birthdate or Social Security number likely will not have changed, some of this information might have:

• Physical street address.
• Phone number(s).
• Email address—If you don't have an email address or if you stopped using an old one because you were overwhelmed by spam, you should set up a new one. It's an important part of personal banking and managing your finances. 
• Name and marital status—Especially if you've recently divorced or married, as well as if your spouse or ex-spouse's information should be added or removed from a joint account.
• Beneficiary information.

Finally, remember that whenever you move, change jobs, get a new phone number, or set up a new email address, it seems as though there is an endless list of organizations to inform. Please do not forget about us! 

It is vital that we have the most current information on file for you. This will help us alert you if we suspect fraudulent activity on your account and help prevent identity theft.

Thank you for taking the time to review/update your contact information.